Effective Date: July 31, 2024

LevelUp Pickleball Club, LLC (“us,” “we,” or “our”) operates the website www.LevelUpPickleballClub.com and related services (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, and outlines your rights and choices regarding that information.

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

DEFINITIONS

Service
The Service refers to the website www.LevelUpPickleballClub.com and related services operated by LevelUp Pickleball Club, LLC.

Personal Data
Personal Data means information that identifies, relates to, or can reasonably be linked to an individual.

Usage Data
Usage Data is data collected automatically from use of the Service (such as page visits, duration, and device information).

Cookies
Cookies are small data files stored on your device to improve functionality and user experience.

INFORMATION WE COLLECT AND HOW WE USE IT

We collect several types of information to provide and improve our Service.

Personal Data

While using our Service, we may collect personally identifiable information, including but not limited to:

• First and last name

• Email address

• Phone number

• Mailing address (street, city, state, ZIP/postal code)

• Account or membership information

• Payment-related identifiers (processed securely by third parties)

We may use this information to:

• Provide and manage memberships, reservations, and services

• Communicate with you about your account or bookings

• Send updates, announcements, promotions, and marketing communications

• Provide customer support

You may opt out of marketing communications at any time using the unsubscribe instructions provided or by contacting us directly.

Text Message (SMS) Communications — Opt-In Consent

By providing your phone number and opting in, you consent to receive transactional and promotional text messages from LevelUp Pickleball Club, LLC, including but not limited to membership updates, scheduling notifications, event reminders, and special offers.

• Message and data rates may apply

• Message frequency may vary

• You may opt out at any time by replying STOP

• You may receive help by replying HELP or contacting us directly

Consent to receive text messages is not a condition of purchase. We only send SMS messages to users who have explicitly opted in.

Usage Data

We may collect information automatically when you access the Service, including:

• IP address

• Browser type and version

• Pages visited and time spent

• Device identifiers and diagnostic data

This data is used to monitor performance, improve the Service, and enhance user experience.

Location Data

With your permission, we may collect and store location data to provide location-based features and improve our services. You may enable or disable location services at any time through your device settings.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate and maintain the Service

• Remember user preferences

• Improve security and performance

• Analyze usage trends

You can configure your browser to refuse cookies, but some features of the Service may not function properly as a result.

USE OF DATA

We use collected data to:

• Provide and maintain the Service

• Notify you of changes or updates

• Allow interactive features

• Provide customer support

• Improve and optimize the Service

• Monitor usage and security

• Send marketing and promotional communications (unless you opt out)

TRANSFER OF DATA

Your information may be transferred to and processed in the United States or other locations where our service providers operate. By using the Service and providing your information, you consent to such transfers.

We take reasonable measures to ensure your data is treated securely and in accordance with this Privacy Policy.

DISCLOSURE OF DATA

We may disclose your Personal Data:

• To comply with legal obligations

• To protect the rights, property, or safety of LevelUp Pickleball Club, LLC, our users, or the public

• To investigate or prevent fraud or misuse

SECURITY OF DATA

We use commercially reasonable safeguards to protect your Personal Data. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

SERVICE PROVIDERS

We may engage third-party service providers to assist with operations such as payment processing, communications, analytics, and hosting. These providers have access to Personal Data only as necessary to perform services on our behalf and are obligated to protect it.

ANALYTICS

We may use third-party analytics tools such as Google Analytics to understand how users interact with the Service. Google may use collected data in accordance with its privacy policies. You can opt out via Google’s opt-out tools.

BEHAVIORAL REMARKETING

We may use remarketing services (such as Google Ads, Facebook, or AdRoll) to advertise to users who have previously visited our Service. These services use cookies and similar technologies to serve relevant ads. You may opt out through the respective platforms’ settings.

YOUR PRIVACY RIGHTS

You may:

• Request access to or correction of your Personal Data

• Opt out of marketing emails or SMS at any time

• Disable cookies via browser settings

To exercise your rights, contact us directly.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

CONTACT US

If you have questions about this Privacy Policy or our data practices, please contact:

LevelUp Pickleball Club, LLC
📧 Email: info@leveluppickleballclub.com
🌐 Website: www.LevelUpPickleballClub.com